Cancellation & Deposit Policy
Attention: For Reservations Made on Third Party Sites
If you made a reservation to stay at The Leo House using a third party site, such as Booking.com, Expedia.com or any other travel website, you must follow the policies of the site where you made your reservation. This includes deposit and cancellation policies. These sites have their own policies which differ from The Leo House policies and we do not have access to make modifications.
The Leo House policies are void and not applicable when you book with a third party. We encourage you to book directly on our website for your next stay.
Deposit Policy
Security Deposit
A $100 security deposit by credit card is required for all room reservations. It will be placed as an authorization hold on your card at check-in and released after your room is inspected on the day of departure. Authorization holds typically clear within 1-3 business days for domestic guests and up to 7 days or longer for international guests, depending on your bank’s processing time. Please note that The Leo House does not have control over the bank’s processing timeframe once the hold has been released.
Standard Rate Reservation – first night deposit.
Non-refundable Rate Reservations – full payment required.
Group cancellations and deposit policy inquiries can be addressed by our Reservations Office.
Contact our staff by calling 212-929-1010 ext. 223 or ext. 262.
Cancellation Policy
| Cancel | Forfeit |
|---|---|
| 15 days or more prior to arrival date | $0.00 |
| 14 days or less prior to arrival date | $50.00 |
| Cancellation less than 72 hours prior to arrival or no-show | 1 night’s deposit |
| No Show Cancellation | 1 night’s deposit |
| Cancellation while in-house | 50% of remaining nights |
Please note: when calculating the days prior to arrival, do not include the arrival day in the count.
For group cancellation and deposit policies, please call to inquire at 212-929-1010 ext. 223.
Modification Policy
| Modification | Forfeit |
|---|---|
| 7 days or more prior to arrival date | $0.00 |
| Less than 7 days prior to arrival date | 1 night’s deposit |
FAQs – Frequently Asked Questions About Your Stay
Check in is at 4pm and check out time is by 11am. If you do not check out by 11am, you will be charged a fee of $100. We do not allow any late check outs.
A hot breakfast buffet created by our very own talented chef is available from 7am to 10am Monday through Saturday in our dining room.
No, sorry but we do not have bicycle storage space.
No, we do not accept medicine deliveries. However, there are three pharmacies in close walking distance including CVS (212) 366-6124 at 500 West 23rd St., New York, NY 10011 (between 10th and 11th Ave.) or New London Specialty Pharmacy (212) 243-4987 at 246 8th Ave., New York, NY 10011.
Street parking is available during certain hours. If you are driving and need to park your car, Icon Parking is located at 235 W 22nd Street (212.741.7371) and at NYC Parking Chelsea Seventh Garage Corp (212.627.1681).
No. Sorry, but for safety reasons we do not accept packages and any packages delivered to our building must be returned. We offered this service in the past and had to discontinue due to safety concerns and other problems. We thank you for your understanding.